General questions

Should I read the entire FAQ?
No. You don't have to. Just go and HAVE FUN!

What are the opening hours of the festival?
Saturday the 26th of May 2019, 14:00h – 02:00h

Will you be posting set times in advance?
Of course! Set times will be announced on the website a few days before the festival. In case you missed the online timetable, festival guides will be passed out upon entrance.

I have a question that is not listed here. Who do I contact?
Mail your question(s) to info@wishoutdoor.com.mx and we will send you an answer ASAP!

What can I find at the festival?

Do we get timetables at the entrance?
Hell yeah! And they are for free, too!

Is there enough shelter in case of bad weather?
Plenty. But anyways, there is no bad weather, so don’t you worry, don’t you worry child. You see, heaven’s got a plan for good weather. But just to be sure, check out the actual weather forecast ;)!

Will there be lockers?
Lockers will not be available.

I am taking medicines and/or I require a special diet during the festival. How can I make sure that I can take them without any problems
Bring along your medical certificate or prescription (together with your ID). In case you would like to bring your own food to the festival, please contact us via info@wishoutdoor.com.mx  

Will there be first aid on site?
There will be several first aid points on the festival. Clearly marked and visible. The first aid team consists of a group of medical experts that can cure any problem. We believe they have a special gift. So if something happens, you will be getting the best possible care. Please, be nice to them. Or what…? Remember Dr. Banner? That’s like a supercool friend of them. Enough said.  

Ticket questions

Can I slide off my wristband and give it to a friend?
No, of course not!

Will there be tickets sold at the festival doors?
That depends on the pre-sale. Chances are that the festival will be sold out, so be smart and buy your ticket during the pre-sale (they are also less expensive during the pre-sale period).

I accidentally put my wristband on too loose, what do I do?
Damaged or tampered with wristbands will not be granted access to the festival.

What are the official ticket channels?
Tickets can be purchased online via www.wishoutdoor.com.mx or www.hotticket.mx and via Saharis.

I bought tickets from a ‘friend’, how can I verify if it’s the real deal?
NEVER buy tickets from third parties. We cannot guarantee that the ticket you’ve bought is legit. Do you really want to risk the chance of obtaining a false ticket for too much money? Be smart and buy your ticket exclusively via the regular ticket points (www.wishoutdoor.com.mx , www.hotticket.mx or Saharis).

When and how do I receive my e-ticket?
A few minutes after you’ve ordered your tickets via the webshop, a confirmation e-mail will be sent with your e-tickets. Be sure to also check your junk mail folder, in case the e-mail is seen as spam! 

Can I cancel my ticket after I bought it?

Can I change the name of the ticket?
It is not possible to change the name on the ticket. Don’t worry about small spelling mistakes: they should not cause any problems at the entrance.

I didn’t receive my e-tickets. HELP!
Did you already check your Junk mail / SPAM / Quarantine folder? Still nothing? If so, please contact Hotticket. They’ve got really cool people that will help you with your e-tickets! 

I ordered several tickets, why do all tickets have the same name?
Names that are generated on the ticket are based upon the person who has bought them. E.g. if John Doe orders 10 tickets, all the tickets will have ‘John Doe’ on it. Even if your friend is called ‘Cookie Monster’, ‘Mr. Poop’ or ‘Donkey Lover’, your ticket is still valid :)! It would just look really stupid haha!